Terms & Agreements 1. Making a Reservation. (1) Our Online Reservation System allows you to make reservations directly with the hotel through the internet. Room Availability Check can be conducted by those with or without an account ID which is, however, necessary for making reservations. (2) If you are a registered member, you can book your reservation at anytime. (3) Your online reservation request will be promptly forwarded to the hotel's email account. (4) This system can be used for free. 2. Eligibility. (1) An email account is required to take advantage of this system. 3. Becoming a Member. (1) Please fill out the membership registration form. The confirmation letter of your registration will be mailed to your email account. Your membership account will then be activated. (2) The registration is 100% free. No annual fees or anything of that kind. (3) Your personal information entered will be kept secure except when official facilities (For example the police or court of justice) need it. 4. Reservation Contract. (1) The contract is agreed and valid between you and the hotel. (2) The contract is made at the moment you click on the button "Confirm & Send Reservation" after verifying the reservation details entered in this system. 5. Method of Payment. Please settle the bill at the check-out either with cash or credit card (please contact the hotel to find out which credit cards are accepted). 6. Updating Your Reservation. (1) If there is any change with your reservation, please kindly modify the reservation details online as soon as possible. (2) If you cannot update your reservation online for any reasons, please kindly contact the hotel directly. No confirmation letter will be issued in this case. 7. Cancellation Fee. 3 days prior to arrival: 0% 1 day prior to arrival: 20% On the day of arrival : 80% No-Show(In the case that no notification is received): 100% 8. Our Responsibilities. (1) We will compensate for damages caused to you with this contract if the hotel is proven to be liable. (2) We have received a safety certificate from Fire Department. In addition, we are insured against fire. (3) In case we are unable to provide you with the room you reserved, with your permission, we will strive to arrange another accommodation of the same category. (4) If we are unable to arrange another accommodation despite the terms above, we will pay the monetary compensation for breaching the contract. However, this policy does not apply unless the hotel is proven to be liable. 9. For Further Information Fujiya Hotel Odawara Office 1-10-4-201 sakae-cho, odawara, kanagawa, JAPAN 250-0011 Tel: +81(465)21-0021 Fax: +81(465)22-7155 E-mail:info@fujiyahotel.co.jp